Refunds & Returns Policy

Order cancellation

For stream line activity in our warehouses we cannot accept cancelations. All order are processed immediately after you place the order. Please contact us if you have any problems with your order. support@thepatriotlockset.com

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

You have contacted us within: 5 days of delivery
Ship items back within: 30 days of delivery

If you do not want the product you have received a return is fine but you must return the item at your expense and the item must be unused

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).